Ken and his UW 35 crew (Matt C, Mike H, Devin B, Jim W, Dan P, DJ N) are doing a very good job on safety. Please compliment them. I will also let my supervisors know about this good degree of professionalism
- Jonathan - Walsh Construction
Ron F did such a great job getting us our new HVAC, I was wondering if you could give me an estimate for servicing both of our properties?
- Whitney in Mercer Island - Property Manager
Tim showed me how to check the filter and I already put it on my calendar to check at 6 months and change in a year. He also told me about the looking for water and how to check the thermostat. Tim focuses on his work, seems to like his job and thinks Emerald Aire is a good company to work for.
It was great to see my father's smile when he was warm! Thanks again!
- Sharon in Seattle
During our search to install a new furnace ,we looked at several companies. Our research included checking the reviews by consumers on the internet, BBB reports and licensing at the Department of Labor and Industry. After speaking with Mark, our sales representative, and thorough research, we decided to use Emerald Aire. He seemed to be very knowledgeable about furnaces and the installation process. He also indicated that he could provide an American Standard Furnace. Emerald Aire’s price seemed comparable to most everyone, but they also had good ratings, and all the proper licensing and bonds.
We knew we chose the right company when Tim showed up at our house. He went over what he was going to do and took his time ensuring our concerns were addressed completely to our satisfaction. We plan on calling him back to service our furnace for years to come. He is a great asset to Emerald Aire and we really appreciate his thoroughness.
Dawn and Don
- Dawn & Don in Kent
This is a commendation for your employee Ron, who did a duct-seal at our house for Sustainable Works.
I found Ron to be friendly and helpful beyond his duties. Not only did Ron find a hole in the ducts and seal it with quick a trip to Lowes to pick up material, but he spotted a water leak from the drain system. Then he offered to give me free advice on how to fix it, making sure I understood all the liability would be my own. He helped me pick up the supplies and looked over my shoulder as we worked together under the house.
All together Ron saved me a lot of money and future hassle, as well as completing his assigned work of evaluating and sealing the duct system.
My hat is off to him.
- Colin of Seattle
Thanks for getting our new furnace installed before my family Thanksgiving. We all enjoyed a warm happy day of food & family thanks to the Emerald Aire team!
- Susan & Jim O
Wanted to let you know of the great job your installer (Tim G) done for us, been awhile since I have seen an employee work like he was trying to get the job done, never stopping for a break or anything from the time he pulled in until the time he left. The work was completed very professionally.
Also I would like to make a remark of your salesman Mr. Howell. He is very knowlegeable of the product, and above all gave us the feeling of being very honest.
We are very plesed with the service Emerald Aire has provided us and will certainly recommentd your company if the opportunity arises.
- Jack H
You and your team did a great job. I was impressed not just that you knew your business, but that you came to our house twice to investigate the conditions. It was during our second investigation that you went under the house into the crawl space and discovered the problem with the return plenum and that the prior HVAC contractor had failed to fix that problem, let alone mention it to me. I investigated your fix, and I concluded you were absolutely correct.
Your guys in the field did a great job with their installation. Their craftsmanship was ecellent. They played close attention to detail. Probably what I appreciated the most was that your guys fixed the dryer vent. You and your team went above & beyond the call of duty.
I represent mechanical contractors who compete with you in the commercial arena. I would not have asked them to do this job for me, because they are too far north and there are ethical complications for me to do business with a present client. Also they only do commercial work, making it hard for them to provide a competitive price on residential work. Even though you do commercial work, and you are a union shop with a team of highly skilled workmen, your prices were very competitive. I was happy with your price.
Thank you for a job well done.
- Shawn Hicks
Everything went well would recommend them to anyone
- Customer in Renton, WA
They responded quickly and came out the same day to repair the blower in my furnace. My wife and I were very satisfied.
- Rob G. in Fall City, WA
The service man that came to my house was knowledgeable, courteous and on time. I would recommend to friends.
- Customer in Lakewood, WA
Heating contractor was very responsive to my request for service and sent a very competent technician to repair our heat pump.
- Mike K. in Maple Valley, WA
Great work. Very responsive to the needs of the customer.
- Thomas P. in Bonney Lake, WA
Very knowledgeable service technicians and a very reasonable price.
- Noel S. in Bellevue, WA
Helpful and prompt.
- Customer in Roy, WA
Positive experience all the way from the 1st phone call to diagnostic visit to the sale of my new equipment to the final installation. Very fast service during bad weather. Thank you
- Customer in Sammamish, WA
They showed up on time and did a great job!
- Joe C. in Issaquah, WA
Emerald Aire had the most complete quotes for comparison of systems.
- Mary K. in Seattle, WA
The technician was on time and professional. He was also diligent and knowledgeable. I would recommend him.
- Azalia T. in Renton, WA
I was very pleased with their service. Dana was prompt, able to schedule us in a short time frame, and very thorough. He did a great job explaining what was needed and how they were addressing our requests. I would recommend them and would use them again!
- Customer in Renton, WA
They were out here very promptly and did a great job on fixing my furnace.
- Cynthia B. in Seattle, WA
Very professional and did great job.
- Heather N. in Lakewood, WA
Bill from Emerald Aire did a very thorough cleaning job, was very friendly, answered all my questions and didn't try to sell me anything "extra" at all. I would hire this company again without any hesitation.
- Customer in Maple Valley, WA
Emerald Aire was prompt and very friendly. The technician found the source of the gas leak and repaired it without incident, taking care to protect our new carpet. We were more than happy with our service, and will definitely use them again. We highly recommend them to anyone who needs service or repair to their furnace. Thank you Emerald Aire!
- Travis R. in Black Diamond, WA
He was very helpful and knowledgeable with lots of advice.
- Customer in Auburn, WA
Very responsive and helpful. Awesome service.
- Mark L. in Maple Valley, WA
Courteous service man. Explained payment option plans. Quick repair and showed old cracked parts to customer for verification.
- Customer in Issaquah, WA
The Tech called me right away. It was the Friday before July 4th and a lot of places were not open or were not responding in a timely fashion. My normal HVAC company did not respond for over 24 hours and it was after the repair was completed by Emerald Aire. Needless to say my old company has been fired. The Tech was good and finished quickly. The tech said it would take two hours to get to me and work on the unit but he showed up an hour sooner.
- Patrick M. in Bonney Lake, WA
Rep was knowledgeable and job was completed per agreement.
- William B. in Mercer Island, WA
They did a good job with our duct work. They were on time, did what they said they were going to do and were very accurate with their estimate. We would have them again or refer to friends/family.
- Customer in Seattle, WA
Great people at Emerald Aire! Our heat had been out for several days. We have an older boiler for our heat and no one seemed to know how to fix it. We got in touch with Emerald Aire one evening and I talked to David over the phone and he said someone could come out the next morning at 8 am. I was shocked; other companies said it would be days! Jeff arrived at 7:50 a.m., was very nice and knew what he was doing. Our furnace was fixed and the cost was reasonable. I will call Emerald Aire again if we should need anything else. I highly recommend them! Thank you so much!
- Wendy A. in Seattle, WA
Matt showed up in a timely manner. He did all that he said he would do, and answered all my questions about the work he did and the pricing contracts he had to offer. He also gave me info regarding a fireplace insert and air conditioner I am considering having serviced, and what he could do for those. The price was competitive and Emerald Aire offers perks for signing up for return business.
- Customer in Bellevue, WA
Mike was friendly and well informed. He did a nice job clearing out and troubleshooting our furnace.
- Tony S. in Seattle, WA
Highly professional, great service, very knowledgeable.
- David K. in Kirkland, WA
Technician (Matt Powers) was friendly and knowledgeable. Emerald Aire gave me a discount on my repair because they were the company that did the maintenance.
- Customer in Kent, WA
Top notch job, was in and out in less than an hour and very professional
- George S. in Seattle, WA
The Technician was very friendly and resolved the problem quickly.
- Marcus C. in Spanaway, WA
Very professional. They are handling a problem that has plagued us for years.
- Customer in Seattle, WA
These guys did a super job.
- Customer in Maple Valley, WA
There were some glitches with the state electrical inspector, however everyone at Emerald Air was responsive. The installer left his phone number for me in case I had questions, which I did. He responded promptly each time I called.
- Lawrence S. in Auburn, WA
Quick and professional...A siding nail from an earlier project had punctured heat pump refrigerant lines. Emerald Aire fixed the problem, recharged the system and had us back in service in no time.
- Sam H. in Kent, WA
From the initial appointment with the Comfort Specialist, Mark Howell to the final installation of our new furnace by Tim and Ryan, we are very satisfied customers. The installers did an excellent job. They arrived on time and were very pleasant. The job was completed in a professional and knowledgeable manner. When finished, they cleaned up the area and provided information on the use of the furnace. We even received a follow-up call from Mark. He wanted to know how our new furnace was working and in we had any questions. We would highly recommend Emerald Aire. This was truly a job well don from start to finish!
Thanks so much!
- Pat & Dorothy